Privacy Policy

We currently collect and process the following information:

• Contact Data – Enabling us to get in touch with you. The contact data may include your name, organisation name, email address, telephone number, postal address and/or social media account identifiers. The source of the contact data is you and/or your organisation.
• Transaction Data – Information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website. The transaction data may include your name, contact details, and the transaction details. All card data is handled by our payment partner, Square.
• Communication Data – Information contained in or relating to any communication that you send to us or that we send to you.
• Usage Data – Our website usage and analytics data is strictly confidential and we are not able to identify individual users unless they complete a transaction on the site, such as book tickets for an event or use the contact form.

We have set out below the purposes for which we may process personal data and the legal bases for the processing.

• Operations – We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business.
• Publications – We may process account data for the purposes of publishing such data on our website and elsewhere through our services in accordance with your express instructions. The legal basis for this processing is consent or our legitimate interests, namely the publication of content in the ordinary course of our operations.
• Relationships & Communications – We may process contact data, account data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone and providing support services. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and organisation personnel, the maintenance of relationships, and the proper administration of our website, services and business.
• Direct Marketing – With your express permission, we may process contact data, account data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is our legitimate interests, namely promoting our organisation and communicating marketing messages and offers to our website visitors and service users. You may withdraw your consent to receive such material at any time by contacting us or clicking the ‘unsubscribe’ link at the bottom of any of our marketing emails.
• Research and analysis – We may process usage data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our organisation. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and organisation generally.
• Record Keeping – We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our organisation in accordance with this policy.
• Security – We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
• Insurance and Risk Management – We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
• Legal Claims – We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
• Legal compliance and vital interests – We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.

Your personal data held in our website database will be stored on the servers of our hosting services providers Twist Development Limited – www.twist.dev

We may disclose Contact Data (the contact data may include your name, organisation name, email address, telephone number, postal address and/or social media account identifiers) to our suppliers or subcontractors insofar as reasonably necessary for the provision of services to you.

Financial transactions relating to our website and services are handled by our payment services providers, Square. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://squareup.com/us/en/legal/general/privacy.

In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

In this Section, we provide information about the circumstances in which your personal data may be transferred to a third country under UK data protection law.

The hosting facilities for our website are situated in the UK, France, and USA. The Information Commissioners Office has determined that these locations are generally safe for the transfer and processing of personal data for UK citizens. Each international partner that we share information with, conforms with the same data protection standards as the UK or higher.

This section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Your information is securely stored.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data as follows:

• Contact Data will be retained for a minimum period of 90 days following the date of the most recent contact between you and us, and for a maximum period of 2 years following that date;
• Transaction Data will be retained for a minimum period of 2 years following the date of the transaction, and for a maximum period of 3 years following that date;
• Communication Data will be retained for a minimum period of 90 year following the date of the communication in question, and for a maximum period of 2 years following that date;

Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Following retention of your data, we will dispose of your information by erasure from the servers.

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@norfolkgospel.org.uk, (+44) 01603 619555, 2-6 Botolph Street, Norwich NR3 1DU if you wish to make a request.